The Department of Justice (DOJ) was recently awarded a re-certification for the ISO 9001:2015 Quality Management Systems (QMS) standard by the Certification International Philippines, Inc. (CIPI) with a validity of three years (CY 2022-2024).
Said certification/re-certification is in consonance with Executive Order No. 605, s. 2007, directing all departments and agencies of the Executive branch to adopt the ISO 9001:2000 QMS as part of the implementation of a government-wide quality management program, and the 2017-2022 DOJ Development Plan.
DOJ’s ISO 9001:2015 Certification started with the case management processes of the Office of the City Prosecutor of Makati City, National Prosecution Service (NPS), together with vital support and management processes of the DOJ Main Office.
This aims to improve the delivery of public service by benchmarking and aligning government processes with international standards, particularly on ISO 9001:2015 QMS requirements. This centered mainly on the core principles of client-focus and client- satisfaction, compliance with regulatory requirements and continual improvement using the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking required under the said standard.
The QMS implementation guarantees that the DOJ’s processes are adequately resourced and managed, identified risks are addressed, opportunities are considered, client concerns are acted upon and consistently met, including the future needs and expectations of all interested parties.
DOJ obtained its first ISO Certification from TÜV Rheinland Philippines, Inc., in 2018, which expired last 14 December 2021.