Citizens Charter :: Department of Justice - Republic of the Philippines

Citizen's Charter

1. VISION, MISSION, PLEDGE, MANDATE AND FUNCTIONS

2. TELEPHONE DIRECTORY

3. LIST OF FRONTLINE SERVICES

3.1. Petition for Review

3.1.1. Provision of Certification of Case Status on Petitions for Review/Motions for Reconsideration

3.2. Filing of Application as Witness Under the Witness Protection Program (WPP)

3.3. Internal Affairs Unit Services

3.3.1. Filing of Administrative/IAU Compliant

3.3.2. Filing of Additional/Supplemental Documents Subsequent to Filed Administrative/IAU Complaints

3.3.3. Follow-up of Administrative/IAU Complaint Filed

3.3.4. Request for Certificate of No Pending Administrative/IAU Case

3.4. Legal Services

3.4.1. Filing of Non-Immigrant Visa Application Under Section 47(a)(2) of the Philippine Immigration Act of 1940, as Amended

3.4.2. Filing of Anti-Dummy Application (*Authority to Employ Foreign Technicians)

3.4.3. Certification of Not The Same Person (NSTP)

3.4.4. Legal Assistance

3.5. Board of Claims

3.5.1. Filing of Application for Compensation under Republic Act 7309 (Victims Compensation Program)

3.6. Records Management Services

3.6.1. Request for Certified True Copy/Photocopy of Document

3.6.2. Delivery of Documents Addressed to DOJ Offices/Personnel

3.7. Human Resource Services

3.7.1. Filing of Application for Employment

3.7.2. Filing of Application for On-the-Job Trainee (OJT)/Internship

3.8. DOJ Action Center

3.8.1. Legal Counselling

3.8.2. Mediation

3.8.3. Legal Documents

3.8.4. Legal Representation

3.9. Cash and Disbursement Section

3.9.1 Payment for the following:

3.9.1.1 Legal fees for Non-Immigrant Visa Application Under Section 47(a)2 of the Philippine Immigration Act of 1940, as Amended;

3.9.1.2. Legal fee for Anti-Dummy;

3.9.1.3. Legal fees for issued certifications from Legal Staff.

3.9.1.4. Clearances issued by the National Prosecution Service for:

3.9.1.4.1. Local employment

3.9.1.4.2. Foreign Employment

3.9.1.4.3. Foreign travel

3.9.1.4.4. Firearm license

3.9.1.4.5. Permit to carry firearms

3.9.1.4.6. Business Permit

3.9.1.4.7. Retirement/resignation/registration

3.9.1.4.8. Certification re: Case status

3.9.1.4.9. Certified true & photocopy of documents

3.9.1.5. Regular Accounts (Refund of cash from cash advances issued to personnel thru check payment and over payments of salaries and emoluments).

3.9.2. Claiming of Checks (Board of Claims)

3.10. Board of Pardons and Parole

3.10.1. Follow-ups by prisoners’ family, relatives and other parties-in-interest on the status of their petitions or applications for parole or executive clemency.

3.11. National Prosecution Service

3.11.1 Filing of Criminal Complaints for Preliminary Investigation (P.I.) or Inquest Procedings

3.11.2 Provision of Prosecutor's Certification of Case Status & Certified Copy of Documents

3.11.3 Provision of Prosecutor's Clearance

3.11.4 Receiving Criminal Complaints for Inquest Proceedings

4. CITIZEN's CHARTER - NCR

5. CITIZEN's CHARTER - REGIONAL

6. CITIZEN'S CHARTER - Office for Alternative Dispute Resolution

      6.1 Mandatory accreditation procedure of private alternative dispute resolution (ADR) provider organizations (APOs)
      6.2 Accreditation procedure of individual alternative dispute resolution (ADR) practitioners
      6.3 Accreditation procedure of public alternative dispute resolution (ADR) programs

7. FEEDBACK FORM

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