Quality Management System

A. Vision and Mission

B. Quality Policy

“The DOJ is committed to effective and efficient administration of justice”

As such, the DOJ shall undertake the following:

• Effective provision of services that will satisfy the needs of clients;

• Compliance with all applicable legal and regulatory requirements; and

• Regular evaluation of our risks and opportunities, feedback of clients and efficacy of the management system for continual improvement

C. Organizational Chart

D. Communication Plan

E.  DOJ ISO 9001:2015 Certificate of Registration

     1.  CY 2018-2021

     2.  CY 2022-2025

          2.a. Confirmation Letter from CIPI of the continued ISO 9001:2015 certification of the Department for CY 2022-2023

F. Quality Manual - Revision 3

G. Quality Procedures Manual

  1. Control of Documented Information - rev 2

       2. Internal Quality Audit - rev 3

       3. Control of Non-Conforming Outputs - rev 0

       4. Management Review - rev 1

       5. Risks and Opportunities Assessment - rev 3

       6. Control of Records - rev 1

       7. Client's Satisfaction Feedback - rev 0

H. Operational Procedures Manual

      Case Management System

      1. Receiving of a Criminal Complaint  - rev0

      2. Docketing and Recording of a Criminal Complaint - rev 0

      3. Assignment and Routing of a Criminal Complaint - rev 0

      4. Release of Case Documents  - rev 0

     Recruitment and Performance Management

     5. Application Process for Recruitment, Selection and Placement of Personnel - rev 1

     Learning and Development

     6. Training Implementation - rev 1

                           7.  Training Needs Analysis (TNA) - rev 0

                       Procurement Management

     8. Procurement Planning - rev 0 

     9. Preparation of Purchase Order - rev 1

                      Delivery, Acceptance, Warehousing and Issuance of Supplies

     10. Issuance of Goods - rev 3

                      Repair and Maintenance

    11. Repair and Maintenance of DOJ Motor Vehicle

    12. Repair and Maintenance of Buildings and Facilities - rev 1

    13. Registration of DOJ Vehicle in DOJ Proper - rev 0

    14. Use of DOJ Vehicle - rev 0

                      Other Support Processes

    15. Budget Preparation - rev 3

    16. Obligation of Funds - rev 3

    17. Disbursement of Funds - rev 3

    18. Issuance of LDDAP-ADA - rev 3

    19. Issuance of Checks - rev 1

    20. Receipt of Collection - rev 0

QMS ISSUANCES

CY 2022

Memorandum - Updated QMS Calendar of Activities June 2022 

Memorandum - QMS Indicative Calendar of Activities for CY 2022

CY 2021

Department Circular No. 12, s. 2021 - Guidelines on the Establishment of Standard Client Satisfaction Mechanism

Department Order No. 133, s. 2021 - Designation of IQ Auditors 

CY 2020

Department Order No. 264, s 2020 - Designation of Focal Persons for QMS Implementation

Office Order No. 0297, s. 2020 - 5S in the Workplace Seminar

Memorandum Circular No. 001, s. 2020 - ISO QMS Implementation for CY 2020

CY 2019

Office Order No. 2783 - QMS Yearend Assessment CY 2019

Memorandum - Updating of Compliance Obligations

Memorandum - 1st Surveillance Audit Schedule CY 2019

Memorandum - Updates on QMS Documented Information (30 Semptember 2019)

Memorandum - Schedule of QMS Activities (IQA and MR CY 2019)

Memorandum - Updates on QMS Documented Information 

Memorandum, Re: Retooling and Calibration of Internal Quality Auditors

Memorandum, Re: Quality Management Implementation System Activities (May and June 2019)

Department Order No. 427, s. 2019 - Designation of QMR 

Department Order No. 344, s. 2019 - Designation of Personnel for QMS Implementation

Department Circular no. 013, s. 2019 - Delineation of Duties and Responsibilities

CY 2018

Memorandum Circular No. 25, s. 2018 - Quality Management System Implementation

We are ISO Certified