In its effort to meet international standards in public service, the Department of Justice in partnership with the European Union under the EU-Philippine Justice Support Programme II (EPJUST II) conducted a Government Quality Management Standard (GQMS) seminar-workshop at Hotel Kimberly, Tagaytay City last August 17 to 20, 2015.
The four-day activity discussed quality standards in delivering Department functions, Total Quality Management System, Strategies for its Implementation, Methods and Techniques, among others, followed by group workshops and activities which identified critical processes by frontline services.
Team-work and unleashing employees’ capabilities and skills to champion their careers as public servants were also stressed during the activity.
The Quality Management Standard serves as guidelines for performance improvements to work for International Organization for Standardization (ISO) certification.
ISO provides international specifications in assuring the quality of services offered and adds credibility to an institution, demonstrating that services meet client expectation and delight.
“ISO certification is one of the Department’s Good Governance Index to ensure that the services delivered to the public are benchmarked on international standards. It is a top management priority for the Department to adopt continuous improvements and technological advancements if we intend to deliver justice efficiently,” Justice Secretary Leila De Lima underscored.
“Things have progressed here in the DOJ. We are currently assessing our systems and procedures to determine how we can further rationalize and make them effective to satisfy the demands of both our internal as well as external customers, the general public,” the Secretary added.
The seminar-workshop was actively attended and participated in by representatives from the National Prosecution Service, Legal Staff and Support Services.