DOJAC extends assistance to almost 12,000 clients in 2017


Posted: 02 February 2018


The Department of Justice (DOJ) remains committed to bring the Department closer to the people, as it continues to provide legal assistance to the public through the DOJ Action Center (DOJAC).

In a report submitted to Justice Secretary Vitaliano N. Aguirre II, DOJAC has served a total of 11,883 clients in 2017.

Of the number, 5,147 walk-in clients were accommodated; 771 requests through phone-calls were entertained; 1,312 requests were referred to other offices and agencies for appropriate action; 758 legal documents were prepared; and 1,912 snail mails and 1,983 electronic mails were replied to.

DOJAC also extended assistance to 956 senior citizens; 207 clients with gender-sensitivity issues; and 66 persons with disabilities (PWDs).

The DOJAC was created to extend various legal assistance to the people, especially those belonging to the marginalized sector, who send their requests or complaints personally or through phone-calls, letters or emails.

It was earlier established on 28 February 1985 as a “Public Assistance Center,” then renamed the “Public Assistance and Complaints Unit” on 03 May 1989. It became DOJAC pursuant to Department Order No. 204 issued on 22 June 1995.



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